At Future Mortgage, closing on time isn’t a goal—it’s the standard. Our Close On-Time Promise reflects our commitment to proactive communication, disciplined execution, and accountability from application to funding.

We manage every loan with a clear timeline and a proactive process designed to prevent last-minute issues. From disclosures through underwriting and closing, our team works intentionally to keep your transaction moving forward and on schedule.

If your loan does not close on time and the direct cause of the delay is solely within the control of FutureMortgage.com LLC, we take responsibility. In that case, we will send you a $100 check as part of our Close On-Time Promise.

This promise applies only to delays directly caused by our mortgage operations. Third-party delays—including appraisals, title or escrow issues, insurance providers, employers, sellers, real estate agents, HOAs, or government agencies—are excluded. Delays caused by the borrower, seller, or changes to the transaction after application also void this promise.

Additionally, loans with a contract-to-close timeline of fewer than 15 days are excluded due to the increased reliance on third parties and compressed processing timelines.

To redeem the Close On-Time Promise, you must submit a request to customercare@futuremortgage.com with the subject line “Close On-Time Promise.” In the body of the email, please include your full name, property address, and a brief explanation of how and why the closing was delayed due to factors within our control.

Our objective is simple: set clear expectations, communicate early, and close on time. And when something doesn’t go as planned—and it’s on us—we own it.

That’s the Future Mortgage Close On-Time Promise—accountability you can count on, backed by action.